1. Data controller
Owner: YAKUX.
Contact email: contact@yakux.com
Phone / WhatsApp: +34 711 594 564
2. What data we process
- Contact form: your name, email and the message you send us.
- WhatsApp: your phone number, profile name and the content of your conversation with our assistant or with us.
- Email: your address and the content of the emails you send us.
We don’t ask for special categories of personal data. Please don’t include them in your messages.
3. What we use it for and on what legal basis
- To answer your enquiries and prepare quotes at your request (taking pre-contractual steps, Art. 6(1)(b) GDPR).
- To provide the services you hire, if you become a client (performance of a contract, Art. 6(1)(b) GDPR).
We don’t send advertising or sell your data to third parties.
4. How long we keep it
For as long as needed to deal with your enquiry. If we don’t end up working together, we delete the conversation within a reasonable period. If you’re a client, for the duration of the business relationship and any periods required by law.
5. Who else has access to the data
We use providers that process data on our behalf so that the website and customer service work:
- Netlify, Inc.: website hosting and receipt of the contact form (USA).
- Google: email service (Google Workspace).
- Meta Platforms (WhatsApp): messaging.
- Anthropic, PBC: provider of the artificial intelligence model (Claude) the WhatsApp assistant uses to generate replies (USA).
- Google: the website loads fonts from Google Fonts, which means your browser shares your IP address with Google.
Some of these providers are based in the United States. These transfers are covered by the EU-US Data Privacy Framework or by standard contractual clauses approved by the European Commission.
6. Your rights
You can request access to, rectification, erasure, restriction of processing and portability of your data, or object to its processing, by writing to contact@yakux.com. If you feel we haven’t handled your request properly, you can file a complaint with the Spanish Data Protection Agency (AEPD).
7. Cookies
This website doesn’t use its own cookies or any analytics or advertising cookies. If we add them in the future, we’ll say so here and ask for your consent where required.